Frequently asked questions

Your full UK driving licence (front and back, showing your current address), your TfL private hire driver licence (paper licence and badge), proof of address dated within the last three months (a utility bill or bank statement), your National Insurance number and a DVLA check code. Send them over WhatsApp and we will take it from there.

Go to the "View or share your driving licence information" page on GOV.UK, sign in with your licence number, National Insurance number and postcode, and select "Get a code". The code is valid for 21 days.

You need a valid TfL private hire licence to drive the car for work. If your licence is on its way, get in touch anyway: we can approve your documents in advance and reserve a car so you are ready on day one.

Drivers usually need to be 25 or over and to have held a full UK licence for at least three years. Talk to us if you fall slightly outside this, as we can sometimes help.

Once your documents are approved, which typically takes a few hours, you can collect your car the same or next day. Most drivers are on the road within 24 to 48 hours of first contacting us.

Yes. Every car is TfL licensed and approved for the major platforms. We give you the insurance certificate and vehicle documents you need to upload to your driver accounts.

Yes. If your needs change, for example you want a seven-seater or an EV, speak to us and we will move you to another car as soon as one is available.

Just seven days. After any minimum term on your agreement, you can hand the car back with one week's notice.

Yes. Your deposit is returned in full when you hand the car back in the same condition, allowing for fair wear and tear, with no outstanding charges or fines.

You pay one fixed amount each week by bank transfer or card. The price you are quoted is the price you pay: there are no admin fees or surprise maintenance bills.

Most cars include 1,000 miles per week, which comfortably covers full-time private hire work. Any agreed limit is shown on each car's page.

Yes. Every rental includes comprehensive private hire (hire and reward) insurance. You do not need to arrange your own cover.

We do. Routine servicing, MOTs, tyres, brakes and general mechanical repairs are all covered. Damage caused by accidents or misuse is handled under the insurance terms in your agreement.

Call our 24/7 line. We arrange roadside assistance or recovery anywhere in London and, if the car needs to stay off the road, provide a replacement so you can keep working.